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Exposing what home buyers REALLY think about working with a mortgage broker

January 8, 2025

Buying a home – whether it’s your first or your tenth – is a huge milestone, and working with the right mortgage broker can make or break the experience. At Connected Finance, we pride ourselves on finding the best home loan options while keeping things straightforward and stress-free. But why just take our word for it? 

To give you the full picture, we asked our clients to share their unfiltered thoughts on what it’s really like to work with us. While they’ve chosen to remain anonymous, their insights provide an honest snapshot of the Connected Finance experience, helping you decide if we’re the right team to guide you on your home-buying journey.

Client #1: The Sceptics-Turned-Believers

Why did you choose Connected Finance instead of a bank?

“It doesn’t feel like banks actually care about you personally. You are just another number, whereas with a broker it’s very personalised service with someone who actually cares and understands your situation.”

That right there is what Connected Finance does best: delivering that next-level, personalised service. Banks can feel cold and cookie-cutter, but working with a mortgage broker like us is a whole different story. We take the time to get to know you, your goals, and your situation. For this family, that genuine care and attention turned what could’ve been just another transaction into a smooth, tailored experience that hit all the right notes.

What were your preconceptions about mortgage brokers before working with Connected Finance?

“We had a very bad experience working with a mortgage broker before, so we were very wary of brokers. But all of our negative thoughts were changed by Connected Finance.”

We get it; trust is tough to rebuild after a bad experience. That’s exactly why we’re on a mission to flip the script on what people think about working with a mortgage broker. One client at a time, we’re proving that exceptional service and a little extra effort can go a long way. For sceptical clients, we’ve become their go-to team — turning doubts into confidence and making believers out of even the toughest critics.

How would you describe the process of working with Connected Finance?

“The process was wonderful from start to finish. Everything went smoothly, and George and Samara were happy to assist with any questions we had. The level of customer service was exceptional.”

This is exactly the kind of smooth-sailing experience we aim to deliver for every client. With clear communication and hands-on support, we’re all about taking the stress out of navigating home loans. George and Samara’s dedication shows how the right team can flip an intimidating process into something surprisingly easy, and dare we say, even enjoyable.

Client #2: The Cautious First-Timers

What were your hopes when you set out on your journey with Connected Finance?

“We were seeking advice on entering the property market in consideration of our current financial position. Eventually, when we were ready, the team guided us through every step of the process.”

Buying your first home can feel like diving into uncharted waters, but for this couple, Connected Finance made it feel like a walk in the park. From that first conversation to sealing the deal, George and the team ensured they never felt out of their depth.

Why did you choose Connected Finance instead of a bank?

“They provided a holistic and unbiased perspective tailored to our personal circumstances. It made the process less intimidating.”

With so many options out there, working with a mortgage broker changes the game. For this couple, Connected Finance wasn’t just a middleman; we were a knowledgeable, approachable ally who handled the tough stuff, and even connected them with trusted local solicitors and real estate agents.

If you had to recommend Connected Finance to a friend, what would you say?

“There’s nothing to lose and everything to gain by working with such a knowledgeable and supportive team.”

Buying or refinancing a home is a massive deal, but with the right support, it doesn’t have to feel like one. Connected Finance is here to take the stressful bits off your plate, with expert advice and solutions that let you keep your eyes on the prize: making your dream home a reality, minus the headaches.

So what’s the final verdict?

The consensus from our clients is that, when it comes to finding the right home loan, working with a mortgage broker is the best way to go. But not just any mortgage brokers! We’re of course talking about the Connected Finance team. With us, you’re in safe, supportive and understanding hands – and we’ve also got the five star rating on Google (from 144 reviewers) to prove it.

Ready to get the ball rolling on your home-buying journey? Get in touch with us today!